Return & Refund Policy
Last updated: August 2026
Your satisfaction matters. If something isn't right with your order, Brandon will work with you to make it right. Here's how returns and refunds work for purchases made through 10:10 and Healthy.
Return Window
You may request a return within 30 days of the date your order was delivered. Requests made after 30 days from the delivery date will not be eligible for return or refund.
Eligible Items
To be eligible for a return, items must meet all of the following conditions:
- ✓The product must be unopened and in its original, sealed packaging.
- ✓The product must be in the same condition as when it was shipped to you — undamaged, with all labels intact.
- ✓The product must not have been used or tampered with in any way.
- ✓You must have proof of purchase (your order confirmation email).
Non-Returnable Items
The following cannot be returned:
- ✕Opened or partially used products — for safety and hygiene reasons, we cannot accept opened supplements or personal care items.
- ✕Products returned more than 30 days after delivery.
- ✕Products that show signs of damage caused after delivery.
- ✕Digital products or downloadable content.
How to Start a Return
Contact Brandon first
Do not ship anything back without reaching out first. Text or email Brandon with your order number and the reason for your return. He'll confirm eligibility and provide return instructions.
Ship the item back
Once your return is approved, ship the product back in its original packaging to the address Brandon provides. You are responsible for return shipping costs unless the return is due to our error (wrong item sent, damaged in shipping, etc.).
Refund processed
Once the returned item is received and inspected, Brandon will process your refund within 5–7 business days. Refunds are issued to your original payment method.
Refunds
Approved refunds will be credited back to your original payment method (credit/debit card) within 5–7 business days of us receiving and inspecting the returned item. Your bank or card issuer may take additional time to post the credit to your account.
Original shipping charges are non-refundable unless the return is due to our error.
Damaged or Wrong Items
If you received a damaged product or the wrong item, please contact Brandon within 7 days of delivery. Take a photo of the issue and include it in your message. In these cases, return shipping will be covered and a full refund or replacement will be arranged.
Contact to Start a Return
Reach out to Brandon directly — he'll take care of you:
These statements have not been evaluated by the Food and Drug Administration. Products are not intended to diagnose, treat, cure, or prevent any disease. Results vary between individuals. Please consult your healthcare provider before starting any new supplement routine.